Privacy Policy

Effective Date: 15/5/2023

Welcome to Tutorful Limited ("Tutorful," "we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.tutorful.hk (the "Website") or use our services. By accessing the Website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you, including but not limited to:

1.1. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and other account-related details.

  • Payment Information: Credit card details and billing information.

1.2. Usage Information

  • Device Information: Device type, operating system, browser type, and IP address.

  • Log Data: Date, time, and pages visited on the Website.

1.3. Student and Tutor Information

  • Profile Information: Information provided during account setup, such as educational background, preferences, and qualifications.

  • Communication: Messages exchanged between students, tutors, and Tutorful via our platform.

2. How We Use Your Information

We use your information for various purposes, including:

  • Providing and improving our services.

  • Personalizing your experience.

  • Processing transactions and sending transactional notifications.

  • Communicating with you about our services and promotions.

  • Responding to your inquiries and providing support.

  • Analyzing Website usage and trends.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

  • With Tutors: Student profiles and tutoring preferences may be shared with tutors to facilitate the matching process.

  • Service Providers: We may engage third-party service providers to assist with various aspects of our operations.

  • Legal Compliance: When required by law, regulation, or legal process, we may disclose your information.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Choices

  • You can review and update your account information through your profile settings.

  • You can opt out of receiving promotional emails by following the instructions provided in the email.

  • You can disable cookies in your browser settings, but this may affect your experience on the Website.

5. Security

We implement security measures to protect your information from unauthorized access and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Children's Privacy


The Children's Online Privacy Protection Act of 1998 and its rules (collectively, "COPPA") require us to inform you, as parents and legal guardians (as used in this section, "parents") about our practices for collecting, using, and disclosing Personal Information from children under the age of 13 ("children"). It also requires us to obtain verifiable consent from a child's parent for certain collection, use, and disclosure of the child's Personal Information.

This section notifies parents of:

        ● The types of information we may collect from children.

        ● How we use the information we collect.

        ● Our practices for disclosing that information.

        ● Our practices for notifying and obtaining parents' consent when we collect Personal Information from children, including how a parent may revoke consent.

        ● All operators that collect or maintain information from children through our website.

This section only applies to children under the age of 13 and supplements our general privacy policy. The other provisions of this Privacy Policy apply only to teens and adults.

6.1 Information We Collect from Children

Children can access some parts of our website and its content and use some of its features without providing us with Personal Information. However, most content and features of the Courses and Services are available only to Students of the registered accounts and require us to collect certain information, including Personal Information, from them. In addition, we use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the website.

We only collect as much information about a child as is reasonably necessary for the child to participate in the educational activity in our Services, and we do not condition his or her participation on the disclosure of more Personal Information than is reasonably necessary.


6.2 Information We Collect Directly

We require the parent to create a child’s username and be logged in with their parent account before allowing the child to interact with portions of the website intended for children. We /the Instructor assess the academic level of the child before the child takes any Course, and the child will be required to disclose information relating to his or her education during this process. The child will also be required to provide questions, answers, comments and other information when taking the interactive online Course with the Instructor (including, but not limited to course, assignment, and quiz completion activity, interchanges with the Course Instructors, answers to questions, essays and other items submitted to satisfy the Course requirements). We may request additional information from your child, but this information is optional. We specify whether information is required or optional when we request it.

6.3 Consent to Record Lessons

We record each and every lesson participated by both Student and tutor, including the videos and voices of the Student and Instructor. The purpose of recording each lesson is to allow the parent to review the study situation of the Student and to allow us to manage the performance of Instructors. The recorded videos will be kept strictly confidential and will be for our internal use only. We will not disclose the recorded videos to the public or share the recorded videos with any third parties without the parents’ express consent. For any Student under the age of thirteen, we will send a direct notice to the email address the parent submitted on our website and seek your consent to our recording in a return message, prior to the start of any lesson.


In the event that a parent decides to withdraw their prior consent to our current recording practice, we will take necessary measures to protect the privacy of the Student. This includes blocking or blurring the Student's image and distorting their voice to hide their identity in all videos recorded after receiving the parent's request.

6.4 Automatic Information Collection and Tracking

We use technology to automatically collect information from our users, including children, when they access and navigate through the website and use certain of its features. The information we collect through these technologies may include:

        ● One or more persistent identifiers that can be used to recognize a user over time and across different websites and online services

        ● Information that identifies a device's location. Precise geolocation information is not collected.


We may combine non-personal information we collect through these technologies with Personal Information about you or your child that we collect online. We do not merge information collected from children with behavioural advertising data.


For information about our automatic information collection practices, including how you can opt out of certain information collection, see the Cookies, Automatic Data Collection, and Related Technologies section in this Privacy Policy.


6.5 How We Use Your Child's Information

We use the Personal Information we collect from your child to:

        ● register with and log in to our website;

        ● Track the child's usage of the service and communicate with the child, you and/or the Instructor about the child's academic performance in the Course;

        ● use internally to improve our future Course offering and other features of our Services.

        ● We use the information we collect automatically through technology and other non-personal information we collect to improve our website and to deliver a better and more personalized experience by enabling us to:

         

  • Estimate our customer size and usage patterns

  • Store information about the child's preferences, allowing us to customize the content according to individual interests

  • Speed up your searches.


Our Practices for Disclosing Children's Information. We do not share, sell, rent, or transfer children's Personal Information other than as described in this section.


We may disclose aggregated information about many of our users, and information that does not identify any individual. In addition, we may disclose children's Personal Information:

        ● To third parties we use to support the internal operations of our website or Services and who are bound by contractual or other obligations to use the information only for such purpose and to keep the information confidential.

        ● If we are required to do so by law or legal process, such as to comply with any court order or subpoena or to respond to any government or regulatory request.

        ● If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others, including to:

                ■ protect the safety of a child;

                ■ protect the safety and security of the website or Services; or

                ■ enable us to take precautions against liability.

        ● To law enforcement agencies or for an investigation related to public safety.

6.6 Accessing and Correcting Your Child's Personal Information

At any time, you may review the child's Personal Information maintained by us, require us to correct or delete the Personal Information, and/or refuse to permit us to further collect or use the child's information.

You can review, change, or delete our child's Personal Information by:

        ● Logging into your child's Student account and visiting his or her account profile page.

        ● Sending us an email at contact@tutorful.hk. To protect your privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make corrections.

Please direct your inquiries about any tutor’s privacy practices and use of children's information to admin staff at contact@tutorful.hk

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Website, and your continued use of our services after such changes constitutes your consent to the revised policy.

8. Governing Law

This Privacy Policy is governed by the laws of Hong Kong.

9. WhatsApp Business Compliance

Tutorful Limited operates in compliance with WhatsApp Business Policies and uses WhatsApp Business API to facilitate communication with our users. When using WhatsApp Business services provided by Tutorful, please be aware of the following:

9.1. Consent to Message

By initiating conversations with Tutorful on WhatsApp, you provide your explicit consent to receive messages from us, including transactional and promotional content.

9.2. Message Content

We may send you messages related to your tutoring sessions, account updates, and promotional offers. These messages are in line with the nature of our services and are designed to enhance your experience.

9.3. Opt-Out

You can opt out of receiving WhatsApp messages from Tutorful at any time. To do so, simply reply with "STOP" to any message from us. Please note that opting out of messages may affect our ability to provide certain services.

9.4. Contact Information

When communicating with Tutorful through WhatsApp, your WhatsApp phone number and basic profile information may be collected and stored by us for the purpose of providing our services and maintaining communication.

9.5. Third-Party Data

We do not share your WhatsApp communication or personal information with third parties for marketing purposes. Your data is treated in accordance with our Privacy Policy and WhatsApp's Business Policy.

9.6. Data Security

We prioritize the security of your WhatsApp communication and personal information. We implement measures to protect your data from unauthorized access and disclosure.

9.7. Data Retention

We retain your WhatsApp communication data for as long as necessary to provide our services and as required by applicable laws.

9.8. Changes to WhatsApp Policies

In the event that WhatsApp Business Policies change, we will update our practices accordingly and notify you if necessary.

By communicating with Tutorful through WhatsApp, you acknowledge and agree to the terms outlined in this WhatsApp Business Compliance section.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Tutorful Limited, Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong

Email: contact@tutorful.hk

WhatsApp: +85259968543

By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Tutorful with your information.